Reference

What You Agree to When You Use appba99

These terms set out the rules that apply to your account on appba99, including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility termsbKash, Nagad, Rocket wallet rulesFair use and account conductJurisdiction-dependent access
appba99 What You Agree to When You Use appba99
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Use the live chat widget inside your account dashboard to ask about any clause in these terms or query a wallet verification hold on your bKash or Nagad transaction.
Email Support Send a detailed query to our support address for written responses on account suspensions, identity checks, or Rocket withdrawal disputes covered under these terms.
Account Help Centre The help centre inside your account lists common terms questions, including wallet name mismatch steps and how identity verification works for Nagad and bKash accounts.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Wallet Identity Verification

Your registered bKash, Nagad, or Rocket number is cross-checked against your account name before any withdrawal is processed. This step protects your funds from being sent to the wrong wallet.

Account Data Retention

We retain account records, transaction logs, and wallet data for as long as your account remains open and for a further period required by our internal compliance obligations after closure.

Requesting Account Changes

If you need to update your registered wallet number or personal details, contact support via live chat. Changes to wallet details trigger a re-verification step before any new withdrawal is permitted.

Term Dispute Process

If you believe a clause in these terms has been applied incorrectly to your account, raise it through email support with your account reference number and a description of the transaction or action in question.

Common Questions About These Terms

Access depends on your local law and whether Bangladesh is an eligible region under our current terms. You are responsible for confirming that using this platform is permitted where you are located.

We verify wallet ownership before processing withdrawals. A mismatch between your bKash name and your account name flags the transaction for review, which can delay your withdrawal until it is resolved.

No. These terms allow one account per person. If duplicate accounts are detected, both may be suspended and any pending Nagad or Rocket withdrawals held during the review process.

Funds in a suspended account are reviewed under our internal compliance process. We will contact you through your registered email with the outcome and next steps before any decision on the balance is finalised.

Contact live chat support with your account reference and the new Rocket number you want linked. A re-verification step follows before the updated wallet is approved for withdrawals.

Email support with your account reference and a clear description of the issue. Our team will review the application of the relevant clause and respond in writing with an explanation and any corrective action.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.